Terms of Service

Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you ("Customer", "you") and IGOR ALEKSIĆ PR ALEKSIFA DIGITAL ("Company", "we", "us"), with its business address at Preradovićeva 143, Petrovaradin, Novi Sad 21132, Republic of Serbia, governing access to and use of Bolt Sequencer (the "Service").

The Service is offered through app.boltsequencer.com (the application) and related websites including boltsequencer.com (collectively, the "Sites"). By creating an account, accessing the Service, authorizing team members to use the Service, or continuing to use the Service after we post updated Terms, you agree to these Terms and to our Privacy Policy at Privacy Policy on the marketing site, which is incorporated by reference.

If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, "you" refers to that entity and its affiliates.

If you do not agree to these Terms, do not use the Service.

Definitions

"Account" means your registered access to the Service, including credentials and billing relationship.

"Workspace" means a logical environment within the Service used to separate clients, brands, or projects, including team members and connected resources assigned to that workspace.

"User" means any person who accesses the Service under your Account (for example, invited teammates).

"User Content" means data you or your Users submit to the Service, including lead and contact records, campaign and sequence content, tags, custom fields, blocklists, templates, and configuration.

"Connected Inbox" means an email sending or receiving identity you connect to the Service (for example, Google Workspace, Microsoft 365, Amazon SES, or SMTP).

"Lead" or "Prospect" means a person whose contact information you store in the Service or contact through campaigns.

"Subscription" means a paid plan or recurring billing arrangement for the Service, including monthly send-volume quota and related fees.

Eligibility

You must be at least 18 years old and able to form a binding contract. The Service is intended for commercial and business use, not personal consumer use unrelated to business outreach.

You may not use the Service if you are barred from receiving services under applicable law or if your use would require us to register in a jurisdiction where we have not chosen to operate.

The Service is not designed for workloads subject to specialized regulatory regimes such as HIPAA (US health data) or FISMA (US federal information security). Do not use the Service for those purposes unless you have obtained our prior written agreement and appropriate safeguards.

Accounts, security, and team access

You are responsible for maintaining accurate account information and for all activity under your Account and Workspaces. Keep passwords and authentication factors confidential. Enable two-factor authentication where we offer it, especially when your workspace policy requires it.

You are responsible for permissions you grant to Users (including invites and role assignments) and for revoking access when it is no longer appropriate.

Notify us promptly at support@boltsequencer.com if you suspect unauthorized access to your Account.

The Service

Bolt Sequencer is an agency-oriented email outreach orchestration platform. You connect your own Connected Inboxes; we provide sequencing, rotation, deliverability guardrails, unified reply handling, analytics, and related tooling. We do not operate a generic anonymous bulk-mail relay independent of your mailboxes.

Features may include visual campaign builders, A–Z variant testing, segments, blocklists, webhooks, HTTP actions, reporting, and multi-workspace team access. Specific capabilities may change as the product evolves.

We may offer waitlist, beta, or early-access programs. Features labeled beta or preview may change or be withdrawn without notice.

Customer responsibilities

You are solely responsible for the legality, accuracy, and appropriateness of User Content and outbound communications, including compliance with anti-spam, marketing, privacy, and electronic communications laws in every jurisdiction where you send messages or process personal data.

You must have a lawful basis to contact Leads (for example, consent, legitimate interest where permitted, or an existing business relationship as allowed by applicable law). You must honor opt-out and suppression requests promptly.

You are responsible for exporting or backing up data you need before closing an Account. Except as required by law or stated in these Terms, we are not obligated to retain your data after termination.

Acceptable use

You will not misuse the Service. Without limiting other restrictions, you agree not to:

Send or facilitate "SPAM" (unsolicited bulk messages without appropriate permission), "phishing" (fraudulent messages intended to obtain credentials or sensitive data), or "spoofing" (misrepresenting the sender or origin of messages).

Upload or transmit malware, illegal content, hate speech, harassment, or content that infringes intellectual property or privacy rights.

Reverse engineer, scrape, or attempt unauthorized access to the Service, other accounts, or our infrastructure; circumvent rate limits or security controls; or use automated means to abuse APIs or webhooks.

Use webhooks or HTTP steps to attack third parties, exfiltrate data without authorization, or violate third-party terms.

Misrepresent your identity or send messages in a way that violates Connected Inbox provider policies (including Google, Microsoft, Amazon, or your SMTP host).

We may review campaigns, content, or usage where reasonably necessary to investigate abuse, deliverability risk, or support issues. Violations may result in suspension or termination without refund except where these Terms require otherwise.

Third-party providers

The Service integrates with third-party email and infrastructure providers you choose to connect. Your use of those providers remains subject to their terms and policies. We are not responsible for provider outages, account suspensions, sending limits, or deliverability outcomes on your domains or mailboxes.

If you connect Google accounts, our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

If you connect Microsoft 365 or related APIs, you must comply with applicable Microsoft identity and API terms.

If you use Amazon SES or SMTP, you remain responsible for verification, reputation, and compliance with those providers' rules.

We use subprocessors to operate the Service, including hosting and database infrastructure in Germany (EU) with Hetzner Online GmbH, mail and application servers we operate, and the mailbox providers you connect. A data processing agreement for EU/UK business-to-business customers is available on request at support@boltsequencer.com.

Fees, subscriptions, quotas, and taxes

Paid Subscriptions are based on monthly send-volume quota and related pricing shown on our marketing site or confirmed at signup or upgrade. Campaign send steps count toward quota; replies sent from Unified Inbox generally do not, as described in product documentation. Per-inbox limits and rotation settings are separate deliverability guardrails.

You agree to provide complete and accurate billing and contact information and to pay all fees when due. Payments may be processed by third-party payment processors. You authorize us to charge your payment method on a recurring basis for Subscriptions unless you cancel in accordance with these Terms.

Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes. If law requires withholding, you will ensure we receive the amount we would have received without withholding.

We may change prices, quota metrics, or plan structure with reasonable notice (for example, on the Sites or by email). Continued use after the effective date of a change constitutes acceptance of the new pricing for subsequent billing periods.

If payment is overdue, we may suspend access until amounts are paid. During suspension for non-payment, we have no obligation to send on your behalf.

If you dispute a charge, notify us at support@boltsequencer.com within 60 days of the invoice or charge date, with sufficient detail to investigate.

Refunds and billing

If you are not satisfied with Bolt Sequencer, you may request a full refund within 14 days of any subscription payment — including your initial charge, monthly renewals, and quota upgrades. Each charge has its own 14-day window starting on the date that payment posts. Contact support from Settings → Billing within that window to start a refund request for the payment in question. Approved refunds are processed after support review.

To request a refund, sign in and contact support through the in-app billing or support channel. We may confirm account eligibility and identify the eligible charge before issuing a refund.

Full details are in our Refund Policy.

Intellectual property

We and our licensors own the Service, Sites, software, branding, and documentation, including all related intellectual property rights. Except for rights expressly granted in these Terms, no rights are transferred to you.

You retain ownership of User Content. You grant us a non-exclusive, worldwide license to host, process, transmit, and display User Content solely to operate, secure, and improve the Service and as described in our Privacy Policy.

You may not use our trademarks or brand assets without prior written consent.

Customer data, privacy, and GDPR roles

Our Privacy Policy at Privacy Policy describes how we collect and use account and Service data. For personal data of your Leads and contacts that you upload or generate in the Service, you are typically the data controller and we act as a data processor, processing that data on your documented instructions to provide the Service.

You are responsible for providing notices and obtaining consents required for your outreach and data processing. You must honor data subject requests for data you control; we will assist through available product features and support where appropriate.

We process account-holder and User personal data (such as name, email, billing details) as a controller for account administration, billing, security, and product communication, as described in the Privacy Policy.

Data retention and inactive accounts

We retain User Content while your Account is active and as needed to provide the Service. If you do not log in or otherwise use the Service for 6 consecutive months, we may treat the Account as inactive and delete the Account and associated data after reasonable notice where practicable.

You should export data you need before cancellation. Copies of messages may remain on your Connected Inbox providers' systems even after deletion from our Service.

We may retain limited information where required by law, for billing records, dispute resolution, or security.

Service changes and availability

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, third-party outages, or events beyond our reasonable control may cause downtime.

We may modify, add, or remove features. Material changes to these Terms will be posted with an updated effective date; continued use after that date constitutes acceptance unless law requires otherwise.

Suspension and termination

You may cancel a Subscription through in-app billing or support channels. Cancellation typically takes effect at the end of the current paid period unless we agree otherwise. After termination, you may retain access through the end of the period you have already paid for.

We may suspend or terminate access immediately if you breach these Terms, create deliverability or legal risk, fail to pay fees, or if required by law. We may also terminate with notice for convenience in exceptional circumstances.

Upon termination, we may delete your Account and User Content subject to the retention section above.

If you initiate a payment chargeback or card dispute, we may pause refund processing and account changes until the dispute is resolved.

Disclaimers

THE SERVICE AND SITES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that messages will reach inboxes, that domains or Connected Inboxes will maintain reputation, or that third-party providers will continue to permit your use. Deliverability depends on your content, lists, infrastructure, and provider policies.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE SERVICE IN THAT 12-MONTH PERIOD BEFORE THE EVENT GIVING RISE TO LIABILITY. THIS CAP DOES NOT LIMIT YOUR PAYMENT OBLIGATIONS.

Some jurisdictions do not allow certain exclusions or limitations; in those cases, our liability is limited to the greatest extent permitted by law.

Indemnification

You will defend, indemnify, and hold harmless the Company and its personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising from your User Content, your outreach, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our gross negligence or willful misconduct.

We may assume exclusive defense of a matter subject to indemnification; you will cooperate at your expense.

Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-law rules.

The parties will attempt in good faith to resolve disputes amicably before commencing litigation.

If amicable resolution fails, disputes will be submitted to the exclusive jurisdiction of the courts in Novi Sad, Republic of Serbia (or another competent court in Serbia).

General provisions

We may send notices to the email address on your Account or through in-app messages. You consent to receive electronic communications and agree they satisfy legal writing requirements where permitted.

We are not liable for delay or failure due to events beyond our reasonable control (force majeure).

You may not use the Service in violation of export control or sanctions laws. You represent you are not located in, and will not use the Service from, jurisdictions where use is prohibited.

If you believe material on the Service infringes your copyright, contact support@boltsequencer.com with identification of the work, the material, and your contact information.

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. These Terms are the entire agreement regarding the Service and supersede prior understandings on that subject.

We may update these Terms by posting a revised version with a new effective date. Material changes will be communicated as described in the Service changes section.

Contact

For questions about these Terms, billing, or the Service, email support@boltsequencer.com or contact us through in-app support after signing in.

IGOR ALEKSIĆ PR ALEKSIFA DIGITAL, Preradovićeva 143, Petrovaradin, Novi Sad 21132, Republic of Serbia.